Frequently Asked Questions

Everything you need to know about shopping with Wagner's Shoes.

How do I know which shoe size to order?

We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for boots and sizing down for loafers. You can also visit our 'Fit Guide' for brand-specific conversion charts.

What is your return policy?

We offer a 30-day return window for all unworn footwear in its original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface. Return shipping is free for all domestic orders.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for an additional fee. You will receive a tracking number via email as soon as your order leaves our warehouse.

Are Wagner's Shoes made from genuine leather?

Yes, we pride ourselves on using premium, ethically-sourced full-grain leather and high-quality suedes. Detailed material specifications are listed under the 'Product Details' section of each shoe.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and the United Kingdom. International shipping rates and duties are calculated at checkout based on your specific location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.